Support

How do I restore my purchases after reinstalling?

Open Sillage, go to Profile → Subscription, and tap Restore purchases. Your active subscription will be re-linked automatically as long as you sign in with the same Apple ID.

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to iOS Settings → [Your Name] → Subscriptions → Sillage and tap Cancel Subscription. You retain access to premium features until the end of the current billing period. We are unable to process cancellations directly.

What are scans and how do they work?

A scan lets you photograph a perfume bottle to have it automatically identified. Free users receive 3 lifetime scans. Premium subscribers have unlimited scans for the duration of their active subscription.

How do I delete my account and data?

To permanently delete your account and all associated data, send an email to contact@yoannauger.com with the subject line "Account deletion request" from the email address associated with your account. We will process your request within 30 days.

The identification didn't recognize my bottle correctly — what can I do?

For best results, photograph the bottle label in good lighting with the brand and fragrance name clearly visible. If the result is incorrect, you can manually edit the fragrance details in your collection. If the feature consistently fails on a bottle, please send us the details at contact@yoannauger.com — we're always working to improve accuracy.

I was charged but the app still shows the free tier. What do I do?

First, try Restore purchases (Profile → Subscription → Restore purchases). If the issue persists, make sure you're signed in with the same Apple ID and Sillage account used during purchase. If the problem remains, contact us at contact@yoannauger.com with your Apple receipt and we'll resolve it promptly.